Letsure Tenant Assessment Terms & Conditions

1. The site

www.eletsure.com is operated by Letsure Limited for the purpose of providing Tenant Assessment Services. Access and use of this web site is subject to the following terms and conditions of use. By accessing this site you signify your acceptance of these terms and conditions of use.

2. Definitions

"Letsure" means Letsure Ltd, providers of insurance products and related services to the Lettings market. Registered Office: 4-9 Highview, High Street, Bordon, Hampshire, GU35 0AX. Registered in England Number 03010153. VAT No: GB 243 9514 56. Letsure Limited is authorised and regulated by the Financial Services Authority, Registration Number 313817. Not all products mentioned on this website are regulated by the Financial Services Authority. This is an English language website and all contracts will be in the English language only.
"Tenant Assessment Services": means those services provided by Letsure Limited via this web site and/or by fax for the sole purpose of assessing potential tenants and guarantors (either individuals or companies).
"Web-Site": means both the public and secure components of "www.eletsure.com".
"Client": A company, organisation or individual which/whom has been provided with an account in order to use the Tenant Assessment Services.
"Applicant": A prospective Tenant or a prospective Guarantor who accesses the Web-Site to provide information to permit an individual assessment to be carried out.

3. Security

Letsure are committed to protecting the privacy of the information you provide to us, even when you are no longer a user of the system.
(a.) Note that the control of and security of account numbers, identification codes and passwords used to access the Tenant Assessment Service are the sole responsibility of the Client or Applicant as appropriate. Letsure shall have no liability whatsoever to any Client or Applicant for any losses (whether direct, indirect or consequential) occasioned by use of the aforementioned security items by unauthorised persons.
(b.) From time to time there might be a need to issue new Client IDs. Any new Client ID will take effect 24 hours after notice of this change.
(c.) Each Applicant will be provided with a unique URL (Uniform Resource Locator) and password, for the sole purpose of submitting information in relation to his/her own individual assessment. The Applicant undertakes not to pass these details to another individual.
(d.) Should a Client or Applicant become aware of any unauthorised use of the aforementioned security items, they will inform Letsure immediately by contacting Tenant Assessment Customer Services on the number designated within the Web-Site.

4. Privacy policy

By using this site, you agree to the use of any personal data that Letsure may hold on you. The use of this data will be in accordance with the terms of the Privacy Policy below.

Before using the www.eletsure.com Tenant Assessment Web Site, you should note the following points.

DEFINITIONS:

"Register": When you use the login and security items provided by Letsure to access and use this site, we will deem you to have registered.

"Web Browser": Runs on the User's PC and requests information from any Web Server on the World Wide Web.

"Web Server": Based on requests from the Web Browser, the Web Server returns pages of information to be viewed by the user on his/her own PC.

"Cookies": A file stored on the User's PC by the Web Browser as requested by the Web Server. This file is transmitted to the Web Server each time the Web Browser requests information from the Web Server and is used as a means of customizing web pages and facilitating use of the web site.

Policy
In order to deliver an effective service to you it is necessary for Letsure to store personal information about you and/or your Company.

If you use the Letsure site either as a Managing Agent (having registered), a Landlord (having registered), or a prospective Tenant or Guarantor (in order to supply details for assessment purposes) then we will treat all information supplied to us in accordance with this document.
Letsure may pass your personal information to other organisations for the purposes of carrying out the Tenant Assessment Service only. We will not pass on any details supplied to any other organisation not in the Barbon Group of Companies without your express permission.

If you visit the eletsure site, having been introduced to Letsure by a third party site, then information supplied by you to us may be passed on to the relevant third party only.

Our privacy policy does not extend to any third party sites that you might visit via the eletsure.com site, or be directed to the eletsure.com site from.

The site will use Cookies for storing user information to permit us to identify you when you re-visit the site.

All necessary information supplied to Letsure will be processed and stored on a secure server and may be used during future visits to the site to facilitate easy repeated use. The transaction process will use data encrypted using a Secure Socket Layer (SSL) session encrypted to the highest level available to your browser.
Note that some older versions of Web Browsers do not support this facility. Therefore you should ensure that the Web Browser you will use supports SSL.
We will use e-mail for the following purposes only
1.) to keep you updated on any current tenant assessment specific to you or your Company and undertaken at your request
2.) to keep you up to date with changes to the current services that are offered.
3.) to keep you informed of selected products and services available from The Barbon Group of Companies and our carefully chosen suppliers (we may also contact you by telephone or post). If you do not want to receive this secondary information please let us know by contacting customer services by telephone or e-mail. Any e-mail transmitted to you and carrying such information will also indicate a procedure to stop all such future contact.

All storage, use and transmission of personal information relating to an individual or a Company is subject to the 1998 Data Protection Act. You can obtain a copy of all the details held by applying in writing, enclosing an administration fee of £10, made payable to Letsure Limited, to the following address:

Business Compliance Officer,
Letsure,
3rd Floor,
Granite House
31-33 Stockwell Street
Glasgow G1 4RZ

5. Charges

(a.) The Client will be charged in relation to the Tenant Assessment Services used and according to the prevailing charges as notified separately. Letsure may modify these charges from time to time. View our current pricing list
(b.) The Client accepts responsibility for all charges arising as a result of the use of Client Account, Client IDs and passwords provided to them, irrespective of whether or not the Charges arose as a result of activity authorised by the Client.
(c.) The Clients application must be supported by one of the payment methods listed below:
· Payment via Credit Card will be taken up front and the order processed
· Monthly Statement Application and completed Direct Debit mandate to be submitted for necessary credit checks. Agents/Landlords meeting approved credit-checks criteria will be notified by Letsure via e-mail or telephone and the account will be set up to collect via Direct Debit.
· Unsuccessful Statement applications will require £250 deposit up front plus completed Direct Debit mandate (for Agents/Landlords who do not meet credit-checks criteria). Deposits will be held in a non-interest bearing Bank account and refunded after a period of 6 months unless payments are defaulted. Monthly statements will reflect the deposit plus any new business and/or DD payments taken from the account. Payments will continue to be taken via Direct Debit thereafter. In the event of a default payment, the Agent/Landlord will be notified via e-mail, the defaulted amount will be deducted from the deposit and any balance remaining will be returned to the Agent/Landlord. The account will then be suspended.

6. Using Tenant Assessment Services

(a.) All Clients and Applicants must not restrict any other Client or Applicant from using and enjoying the Tenant Assessment Services. Nor should any Client or Applicant upload, post, publish, transmit, reproduce or distribute in any way, information or other material on the Web-Site without prior written permission.
(b.) All Clients will ensure that all Applicants whom they direct to use the Web-Site give his/her express prior consent to the use of the relevant Tenant Assessment Service. Further, all Clients agree that the information provided as a result of the assessment process shall not be provided to any third party other than those with a legitimate interest in the outcome of the assessment.
(c.) All Clients will ensure that the Tenant Assessment Services provided to them or their organisation or company via unique and secure logins are used for the sole purpose of assessing prospective tenants and/or guarantors and for no other purpose.

7. Links from and to the Web-Site.

You acknowledge and agree that Letsure has no responsibility for the accuracy or availability of information provided by linked sites. Links to external web sites do not constitute an endorsement or recommendation by Letsure of such sites or the content, products, advertising or other materials presented on such sites.

8. Copyright

All site design, text, graphics and the selection or arrangement thereof in the eletsure.com web site are subject to copyright unless otherwise indicated. You may not copy, reproduce or use them without prior written consent. Letsure is a registered trademark of Barbon Insurance Services.

9. Accuracy of information

All reasonable endeavours have been taken to ensure that the information provided is accurate and current. However, Letsure does not warrant that the information is accurate or complete. All Clients and Applicants acknowledge and agree that certain information within the Web Site is provided by third parties and that Letsure have no control over the accuracy or completeness of such third party data.
Letsure shall not be liable for any typographical or other errors or omissions within the material contained in this site.

10. Service Availability

Tenant Assessment Services applications may be input online 24 hours each day.
Progress on Assessments can be tracked on-line 24 hours each day.
Letsure Tenant Assessment Customer Services are available Monday to Friday 9 a.m.- 6 p.m. and Saturday 9 a.m. - 12.30 p.m.
Online database access, necessary to obtain the on-line Standard Assessment or the Interim Report relating to the Comprehensive Assessment, will be available from Monday to Saturday between 8.00 a.m. and 9:30 p.m. and Sunday between 8.00 a.m. and 6.00 p.m.
Letsure reserves the right to modify these levels of service from time to time.

11. Limitation of Liability

Access to the Tenant Assessment Services offered on this Web-Site may be prevented by factors outside Letsure's reasonable control, for example malfunction of hardware or software, as a result of operator error, or a malfunction in connection with data submission. Letsure cannot accept liability for any loss that might result from such an event.
Should Letsure receive or transmit information that is inaccurate or incomplete, and this arises from the Client's operating error, then Letsure accept no responsibility or liability in connection with that error.

12. Force Majeure

Letsure shall not be liable to the Client for any breach of these Conditions of Use or any failure to provide, or any delay in providing, our services through the Web-Site that results from any event or circumstance beyond our reasonable control. This includes, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, fire, explosion, accident, insurrection and war.

13. Support

Should a Client or Applicant need support when using the Tenant Assessment Services on the Web-Site, Letsure Tenant Assessment Customer Services are available from Monday to Friday 9.00 a.m. - 6:00 p.m. and Saturday 9:00 a.m. to 12.30 p.m.

14. Complaints

Letsure make every effort to meet both Client and Applicant expectations but if you feel that we have failed to do so, please notify us by writing to Complaints Manager, Letsure Ltd, 3rd Floor, Granite House, 31-33 Stockwell Street, Glasgow G1 4RZ. Alternatively you can contact Letsure via e-mail at tas@letsure.co.uk.

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